Privacy Policy

Effective Date: May 27, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple & Gloss Nail Studio collects, uses, discloses, stores, and protects personal information in connection with its nail-studio services, website, booking activities, customer communications, and related business operations. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Maple & Gloss Nail Studio is the operator and data controller for the personal information described in this Privacy Policy.

Business Address: 214 Queen Street West, Toronto, ON M5V 2A3, Canada
Email: [email protected]
Phone: +1 (416) 782-4596

2. Data Collection and Processing

Maple & Gloss Nail Studio may collect and process the following categories of personal information, depending on how you interact with us:

• Identification and contact information: name, phone number, email address, mailing address, and preferred contact details.
• Appointment and service information: booking details, appointment history, service preferences, notes relevant to your treatment, and cancellation or rescheduling records.
• Payment information: payment card details or other transaction information, where necessary for processing payments. In many cases, payment processing is handled by third-party payment providers and we may not store full card details.
• Communication records: messages, inquiries, feedback, reviews, and correspondence with our team.
• Health or sensitivity information: limited information you choose to provide that may be relevant to nail services, such as allergies, skin sensitivities, medical conditions, or other precautions. We collect this only when necessary and with appropriate care.
• Technical information: device information, browser type, IP address, approximate location, and website usage data collected through cookies or similar technologies, where applicable.
• Marketing preferences: subscription status, communication preferences, and consent choices for promotional messages.

We generally collect personal information directly from you, but we may also receive information from third parties such as booking platforms, payment processors, review platforms, or social media services when you interact with us through those channels.

3. Purpose of Data Processing

Maple & Gloss Nail Studio processes personal information for the following purposes:

• to provide nail-studio services and manage appointments;
• to communicate with you about bookings, service changes, reminders, and customer support;
• to process payments, refunds, and related financial transactions;
• to maintain service records and customer preferences;
• to assess suitability for certain treatments and to help ensure safe service delivery, including consideration of allergies or sensitivities;
• to improve our services, operations, website functionality, and customer experience;
• to send marketing communications where permitted by law and, where required, with your consent;
• to detect, prevent, and address fraud, abuse, security incidents, or unlawful activity;
• to comply with legal, tax, accounting, and regulatory obligations;
• to enforce our policies, terms, and agreements; and
• to manage business operations, including recordkeeping and internal administration.

4. Legal Basis for Processing

We process personal information only where permitted under applicable Canadian privacy law. Depending on the context, our legal basis may include:

• Consent: where you have given clear consent, including for certain marketing communications or optional collection of sensitive information.
• Performance of a contract / service provision: where processing is necessary to book, deliver, and manage the services you request.
• Legal obligation: where processing is required to comply with applicable laws, regulations, tax rules, or lawful requests.
• Legitimate business purposes: where processing is reasonably necessary for operating our business, improving services, protecting security, preventing fraud, or maintaining records, provided such interests are not overridden by your rights and interests.
• Protection of vital interests or safety: where necessary to protect the health or safety of you, our staff, or others, including in relation to allergies or adverse reactions during treatment.

5. Data Sharing and Third Parties

Maple & Gloss Nail Studio does not sell personal information. We may share personal information with trusted third parties only as necessary for the purposes described in this Privacy Policy, including:

• Booking and scheduling providers: for appointment management, reminders, and customer communications;
• Payment processors and financial service providers: to process payments, refunds, and fraud prevention;
• IT, hosting, and software providers: to support website hosting, data storage, email services, customer relationship management, and security;
• Professional advisors: such as accountants, auditors, lawyers, and insurers;
• Regulatory, legal, or governmental authorities: where disclosure is required or permitted by law;
• Marketing and analytics providers: where used, to help understand website performance and improve communications, subject to applicable consent requirements;
• Social media and review platforms: when you choose to interact with us through those services.

We require third parties to use personal information only for authorized purposes and to implement appropriate safeguards, subject to their own privacy practices where applicable.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other foreign jurisdictions. As a result, your information may be subject to the laws of those countries and may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions.

Where personal information is transferred outside Canada, Maple & Gloss Nail Studio takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable law.

7. Storage Duration

Maple & Gloss Nail Studio retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it is used. In general:

• appointment and customer service records are retained for a period appropriate to business, tax, and legal requirements;
• payment and transaction records are retained as required by financial and tax laws;
• marketing consent records are retained until you unsubscribe or withdraw consent, plus a reasonable period for compliance purposes;
• information collected for safety or treatment-related purposes is retained only as long as needed for service delivery and risk management.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by Maple & Gloss Nail Studio:

• Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
• Rectification: to request correction of inaccurate or incomplete personal information;
• Erasure: to request deletion of personal information in certain circumstances, subject to legal retention obligations;
• Restriction: to request that we limit the processing of your personal information in certain situations;
• Data portability: to request a copy of certain information in a structured, commonly used, and machine-readable format where applicable;
• Objection: to object to certain processing activities, including some forms of direct marketing.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

You may withdraw consent for marketing emails by using the unsubscribe link in our messages or by contacting us directly. Please note that even if you opt out of marketing, we may still send you non-promotional communications related to your appointments, transactions, or legal obligations.

10. Right to Complain

If you have concerns about how Maple & Gloss Nail Studio handles your personal information, we encourage you to contact us first so we can try to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator if you believe your privacy rights have been violated.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca

11. Data Security

Maple & Gloss Nail Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include:

• restricted access to personal information on a need-to-know basis;
• password protection and access controls for digital systems;
• secure storage practices for paper and electronic records;
• staff awareness and confidentiality practices;
• use of reputable service providers with appropriate security measures;
• procedures for identifying and responding to suspected security incidents.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we take reasonable steps to reduce the risk of unauthorized access or disclosure.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Maple & Gloss Nail Studio
214 Queen Street West, Toronto, ON M5V 2A3, Canada
Email: [email protected]
Phone: +1 (416) 782-4596

13. Changes to Privacy Policy

Maple & Gloss Nail Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational needs. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate communication methods.

The updated version will be effective on the date stated at the top of this Privacy Policy unless otherwise indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.